Privacy Policy

1. Introduction

SONICE CITY LIMITED ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect the following personal data when you use our website or place an order:

• Full name
• Email address
• Phone number
• Postal address
• Order details and correspondence
• Website usage data (via cookies)

3. How We Use Your Data

We use your personal data for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your order and payment
• Responding to customer support enquiries
• Improving our website and services
• Complying with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: to fulfil orders you have placed with us
• Legitimate interests: to improve our services and communicate with you
• Legal obligation: to comply with applicable laws and regulations
• Consent: where you have given explicit consent for specific processing

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements. Order data is typically retained for 7 years in accordance with UK tax law.

6. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: to request a copy of your personal data
• Right to rectification: to correct inaccurate data
• Right to erasure: to request deletion of your data
• Right to restrict processing: to limit how we use your data
• Right to data portability: to receive your data in a portable format
• Right to object: to object to certain types of processing

To exercise any of these rights, please contact us at [email protected].

7. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: necessary for the website to function
• Analytics cookies: to understand how visitors use our site (only with your consent)

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Third Parties

We do not sell or rent your personal data to third parties. We may share data with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

10. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Contact Us

For any privacy-related enquiries, please contact our data controller:

SONICE CITY LIMITED
14 Fourth Street, Blackhall Colliery, Hartlepool, England, TS27 4EP
Email: [email protected]